Unpacking the Grill
The grill comes assembled and strapped to a wooden pallet. All you have to do is
pop in the casters and wheel it away. Even so, we recommend that you have some help getting it off
the pallet. It's not THAT heavy, but it is awkward and we can't really make it any lighter without
We do all of the complicated assembly work and aligment at the factory, so
your parts go together quickly. Drop in the four grates, the ash pan, and fire it up! You'll be
grilling in less than an hour.
The pallet is new wood and can be used for garden stakes, furniture or a nice
little recreational fire.
"The new grill is GREAT! The materials and construction are top quality and it does everything as
The coals are
ready in 12 minutes
and I had it hold a steady 375° for 4 hours when I did some ribs
Monday. I did some shish kebobs Sunday and they came out great as
I bought the shish kebob rack and the slow cooker rack and I got the cover for
All of the accessories are made of heavy gauge material, even the vinyl
The grill came fully assembled on a pallet to a local trucking company. I picked
it up with my truck, they loaded it on with a fork lift.
They delivered it in 2 days from German. It shipped on Wednesday and it was
ready for pickup on Friday."
Customer from Louisiana
Shipping & Delivery
Shipping rates are high ... but not because of us. The
shipping charges on your order are calculated instantaneously by our shippers. We simply pass
Standard Shipping (This
price is calculated at checkout):
The freight charges are calculated to the
nearest freight depot (usually in your zip code). We ship it "hold and notify" to somewhere near
you. When it arrives in your area, the freight company will call you to come get it. You need a
full size van or pickup truck, but the freight company will load it for you. It will not fit into a
SUV and you will need help to get it down to the ground once you get it home. It weighs around 250
pounds. We recommend at least three people to unload. You don't want to drop it, and please don't
You can also have the grill delivered to your place of business or any other location as long
as you have a loading dock or a forklift available. There is no extra charge for delivery to a
location with a dock or fork lift. You can NOT unload this grill from a large freight truck
manually. The driver will NOT help you try. Without a lift gate, it's too heavy, and the trucking
company will not allow it for safety reasons.
Residential Delivery Option ($100 extra
If you can't borrow a truck and a couple of big guys or ship to a business location, choose
the Residential Delivery option and we'll get it delivered right to your doorstep. We have to
charge more if you want the grill shipped to your house because the freight forwarder has to
transfer the grill to a smaller truck with hydraulic lift gate. They always charge us more than
$100 dollars for this, but we will absorb any charges above the $100.00 residential delivery fee.
If in doubt, pay the hundred bucks and don't hurt yourself or damage the grill.
German Grill is
happy to ship most of our products to locations outside the United States, however, these
deliveries require additional charges. A customer service representative will contact you within
one to three business days after your order to provide a final shipping quote before your order is
finalized, or any charges are applied to your credit card.
When placing your order, please be sure to include an email address or fax
number so we can contact you with a quote.
Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do
not include any applicable duty, value added taxes (VAT), or import consumption taxes. You
will be required to pay the duty or VAT upon delivery of your merchandise. Due to import duty
valuation adjustments and currency valuations, we cannot provide an estimate for duty or
Please inspect your item(s) for damage prior to signing the delivery receipt.
Damages must be described in writing on the receipt at the time of delivery.
Deliveries are typically made within 2 weeks of ordering and will arrive using a standard shipping
company that we choose based on experience.
Smaller and lighter products, such as grill covers and utensil sets, will be delivered via UPS, and
will be packaged with your grill for simultaneous delivery if they are ordered at the same